This Bonus Policy applies to all promotional offers available at luckygem-cassino.com and governs how bonuses, free rounds, free bets and related rewards are issued, used and withdrawn. By claiming any promotion, you confirm that you have read and accepted these terms in full. luckygem reserves the right to amend or withdraw any offer at any time; material changes will be communicated through the site.

1. General Eligibility

• Bonuses are available to registered account holders aged 18 or over who have provided accurate personal information.
• Only one account per person, household, IP address and device is permitted. Duplicate accounts will be closed and any associated bonus balances forfeited.
• luckygem operates under a Costa Rica licence issued to Virtual Connect Sociedad de Responsabilidad Limitada. Players are responsible for ensuring that participating in promotions is lawful in their jurisdiction before claiming.
• luckygem reserves the right to exclude any player from a specific promotion or from all promotions at its sole discretion, including where there is evidence of bonus abuse, collusion or fraudulent activity.
• Bonuses may not be combined unless explicitly stated in the relevant promotion's terms.
• All monetary values are expressed in euros (€). Where an account operates in an equivalent currency or via crypto, conversion applies at the rate current at the time of the transaction.

2. Welcome Pack — Casino (Four Deposits, 700% + 700 Free Rounds)

2.1 Structure

The casino welcome offer spans your first four qualifying deposits at luckygem-cassino.com and delivers a combined match bonus of up to 700% and 700 free rounds across four stages. Each stage must be triggered separately; unused stages do not carry over indefinitely.

2.2 Eligibility and Activation

• The minimum deposit required to trigger each stage is €20.
• Each stage must be activated in sequence; you cannot claim the third deposit bonus before completing the second.
• Free rounds are credited to the designated BGaming title for that stage and are not transferable to other games.
• Winnings generated from free rounds are converted into bonus funds and subject to the wagering requirement applicable to that stage.

2.3 Wagering Requirements

• Stages 1, 2 and 3 carry a ×35 wagering requirement applied to the bonus amount received (deposit not included unless specified at the point of opt-in).
• Stage 4 carries a ×40 wagering requirement.
• Wagering must be completed exclusively on games within the Bonusvriendelijk category.
• Live casino games and standard table games contribute 0% towards wagering unless a dedicated live promotion explicitly states otherwise.
• Each stage must be fully wagered within 7 days of the bonus being activated. Any remaining bonus balance and associated winnings will be forfeited at expiry.

2.4 Bet Limits During Bonus Play

• The maximum permitted bet per spin or round whilst a casino welcome bonus is active is €5.
• Bets placed above this limit during active bonus wagering may result in the bonus and any associated winnings being voided.

2.5 Maximum Cashout

• The maximum amount that may be withdrawn from winnings generated by any single welcome bonus stage is 50× the original bonus amount credited for that stage.
• Any winnings exceeding the 50× cap will be removed from your balance at the point of withdrawal request.

3. Welcome Pack — Sports (Three Deposits, 300% in Free Bets)

3.1 Structure

Players wishing to use luckygem's sportsbook, powered by BetBy, may instead claim the Sports Welcome Pack, which delivers free bet credit across three qualifying deposits.

3.2 Conditions

• Free bet credit must be wagered at minimum odds of 2.0 (evens) per selection.
• The wagering requirement on sports free bet credit is ×15.
• Free bets cannot be combined with casino bonus funds unless a cross-product promotion explicitly permits this.
• Free bets that are not used within the period stated at the time of issue will expire and be removed from your account automatically.
• The casino and sports welcome packs are mutually exclusive; you may claim one or the other, not both, unless luckygem expressly communicates otherwise.

4. Ongoing Casino Promotions

4.1 Available Offers

luckygem-cassino.com runs up to 19 simultaneous active promotions. Casino promotions currently include the following; individual terms and any applicable wagering requirements are displayed on each offer's dedicated page:

4.2 Ongoing Sports Promotions

The following sports promotions run alongside casino offers and are subject to their own stated terms:

• Comboboost: Up to 100% additional payout on winning accumulators, applied automatically — no promotional code required. The boost percentage increases with the number of qualifying selections.
• Midweek Free Bet: Up to €100 in free bet credit on qualifying midweek deposits or wagers.
• Weekend Free Bet: Up to €100 in free bet credit on qualifying weekend deposits or wagers.

4.3 Tournaments and Network Promotions

luckygem participates in both operator-run and provider network tournaments. Active examples include Hell or Win, Lucky Boom, Spinoleague 2026, Spin Express, and the BGaming network drop Million Drops, which carries a prize pool in excess of €1,000,000 with 77,000+ prizes. Entry mechanics, prize structures and duration are published on each tournament's individual page. Network tournament prizes may be governed in part by the relevant provider's own terms.

5. VIP Programme, Rakeback and Cashback

• luckygem operates a VIP club with multiple tiers. Advancement through the programme is based on player activity as determined by luckygem.
• Rakeback accrues from the first day of play. The applicable rate and calculation method are detailed within the VIP section of luckygem-cassino.com.
• Daily cashback is available to eligible players and is credited in accordance with the schedule and rate communicated within the promotions or VIP area.
• Cashback, rakeback and VIP rewards may carry their own wagering requirements or conditions, which are stated at the point of issue.
• luckygem reserves the right to amend, suspend or discontinue the VIP programme at any time, provided reasonable notice is given to affected members where practicable.

6. Free Rounds — General Terms

• Unless a promotion states otherwise, free rounds are valid only on the specific game designated for that offer.
• All free rounds are played at a fixed value per round as stated in the relevant promotion.
• Winnings generated from free rounds are credited as bonus funds and must be wagered at the requirement stated for the applicable promotion before withdrawal.
• Free rounds expire if not used within the time limit stated at the point of issue.
• Free rounds credited as part of the welcome pack are subject to the per-stage terms set out in Section 2 above.

7. Bonus Abuse and Prohibited Behaviour

• luckygem monitors accounts for patterns indicative of bonus abuse, including but not limited to: low-variance play designed solely to complete wagering requirements; matched betting using bonus funds; use of automated software or bots; collusion between accounts; and exploitation of errors or promotional loopholes.
• Where bonus abuse is suspected or confirmed, luckygem reserves the right to void any bonus balance, forfeit associated winnings, restrict promotional access or close the account.
• Placing bets on both sides of an outcome using bonus funds, whether within luckygem or in combination with another operator, is prohibited.
• luckygem's decisions regarding bonus eligibility and abuse determinations are final, subject to any applicable dispute resolution process.

8. Withdrawal of Bonus Funds and Real-Money Priority

• Real-money funds in your account are used before bonus funds unless you have opted to play with bonus funds specifically.
• You may choose to forfeit an active bonus at any time through the account settings; however, any bonus balance and winnings derived from that bonus will be forfeited upon doing so.
• Withdrawals cannot be processed whilst a bonus wagering requirement remains outstanding unless you first forfeit the active bonus in accordance with the above.
• The general minimum withdrawal at luckygem-cassino.com is €40. Withdrawal limits are €1,000 per day, €4,000 per week and €10,000 per month.
• Wins exceeding €10,000 are disbursed in monthly instalments of up to €10,000, with the exception of progressive jackpot wins, which are paid in full in a single payment.

9. KYC and Verification Requirements

• luckygem applies Know Your Customer (KYC) verification in accordance with its obligations as a licensed operator. Your first withdrawal request will trigger the KYC process.
• Required documents include: both sides of your payment card (with the first 6 and last 4 digits of the card number visible), a recent bank statement, a government-issued photo ID, and proof of address.
• Bonus winnings cannot be released for withdrawal until KYC verification is satisfactorily completed.
• luckygem may request additional documentation at any stage if required for verification or compliance purposes.
• Failure to complete KYC within a reasonable period may result in the suspension of withdrawal requests and, where fraud is suspected, the forfeiture of bonus balances.

10. Payment Methods and Currencies

• Deposits and withdrawals are processed via ING, Rabobank, ABN AMRO, SNS, ASN Bank, N26, Revolut, Apple Pay, Visa, Mastercard and cryptocurrency. The minimum deposit across all methods is €20.
• Dutch banking deposits via ING, Rabobank, ABN AMRO, SNS, ASN Bank and N26 are processed instantly with no conversion fees.
• Withdrawals are returned to the same method used for the corresponding deposit — fiat deposits are withdrawn in fiat; crypto deposits are withdrawn in crypto.
• Bonus funds credited in connection with a deposit made via one payment method are subject to the same return-to-source rule upon withdrawal.
• Payout processing is completed within two banking days of approval.

11. Errors and Malfunctions

• In the event of a technical error, malfunction or miscommunication that results in an incorrect bonus being credited, luckygem reserves the right to correct the error, void the erroneous bonus and reclaim any winnings derived from it.
• Bonuses issued in error due to a system fault, human error or software malfunction do not constitute a valid entitlement and may be withdrawn without notice.

12. Responsible Gambling and Bonus Limits

• luckygem is committed to promoting responsible gambling. If you feel that bonuses or promotions are negatively affecting your play, you are encouraged to contact our support team at [email protected] or via 24/7 live chat to discuss deposit limits, bonus opt-outs or self-exclusion options.
• Players who have self-excluded or who are subject to a cooling-off period are not eligible to claim any bonus or promotional offer during that period.
• luckygem recommends that all players set personal deposit limits and play within their means. Bonuses are intended to enhance the entertainment experience and should not be pursued as a means of generating income.
• If you believe you may have a gambling problem, please seek support from an appropriate organisation in your territory before continuing to play.

13. Amendments and Availability

• luckygem reserves the right to modify, suspend or withdraw any bonus, promotion or this Bonus Policy at any time. Where changes are material, notice will be provided on luckygem-cassino.com.
• Promotions are subject to availability and may be withdrawn or altered without prior notice if required by regulatory or operational circumstances.
• In the event of any conflict between this Bonus Policy and the terms of a specific promotion, the specific promotion's terms shall prevail in respect of that offer.
• This Bonus Policy is governed by the laws applicable to Virtual Connect Sociedad de Responsabilidad Limitada under its Costa Rica licence. Any disputes arising from bonus claims will be subject to the dispute resolution procedure set out in luckygem's General Terms and Conditions.

14. Contact

If you have any questions regarding this Bonus Policy or a specific promotion, please contact the luckygem support team, who are available around the clock:

• Live chat: Available 24/7 via luckygem-cassino.com
• Email: [email protected]