This Payment Policy explains how deposits, withdrawals, identity verification and related financial matters are handled at luckygem, operated at luckygem-cassino.com by Virtual Connect Sociedad de Responsabilidad Limitada under a Costa Rica licence. Please read it carefully before transacting on your account.
luckygem is committed to processing all financial transactions securely, transparently and without unnecessary delay. All monetary values on luckygem-cassino.com are denominated in euros (EUR). We do not charge conversion fees on any supported payment method. Funds deposited into your luckygem account must be used for real-money gameplay only and may not be transferred to other players or accounts.
By making a deposit or requesting a withdrawal, you confirm that the payment method you are using belongs to you and that the funds are from a legitimate source. Use of third-party payment methods is strictly prohibited and may result in account suspension and the forfeiture of funds pending investigation.
luckygem supports the following payment methods for both deposits and withdrawals. Dutch players may fund their accounts directly through their own banking apps with zero conversion fees applied.
| Payment Method | Minimum Deposit | Deposit Speed |
|---|---|---|
| ING | €20 | Instant |
| Rabobank | €20 | Instant |
| ABN AMRO | €20 | Instant |
| SNS Bank | €20 | Instant |
| ASN Bank | €20 | Instant |
| N26 | €20 | Instant |
| Revolut | €20 | Instant |
| Apple Pay | €20 | Instant |
| Visa | €20 | Instant |
| Mastercard | €20 | Instant |
| Cryptocurrency | €20 equivalent | Instant |
luckygem reserves the right to add, modify or remove supported payment methods at any time. Any changes will be reflected on luckygem-cassino.com and will take effect immediately upon publication.
To deposit funds, log in to your luckygem account and navigate to the Cashier section. Select your preferred payment method, enter the amount you wish to deposit (minimum €20), and follow the on-screen instructions to complete the transaction. All deposits are processed instantly and credited to your account balance without delay.
The minimum deposit amount for all payment methods is €20. Deposits below this threshold will not be processed.
Certain promotions, including the Welcome Pack, require a minimum qualifying deposit of €20 to activate. Bonus terms — including wagering requirements, eligible games, time limits and maximum bet rules — are set out in the individual promotion terms and in the Bonus Policy available on luckygem-cassino.com. Where a bonus is active on your account, a maximum bet of €5 applies per spin or round until wagering is complete.
If a deposit fails or is declined, no funds will be debited from your payment method. Should you experience a repeated issue, please contact our support team via 24/7 live chat or at [email protected]. luckygem is not responsible for delays or failures caused by your bank or payment provider.
The following withdrawal limits apply across all payment methods:
| Limit Period | Maximum Amount |
|---|---|
| Per day | €1,000 |
| Per week | €4,000 |
| Per month | €10,000 |
The minimum withdrawal amount for all methods is €40. Withdrawal requests below this threshold will not be processed.
All approved withdrawal requests are processed within two (2) banking days of approval. luckygem aims to approve requests as promptly as possible; however, processing times may be extended where additional verification is required (see Section 6, KYC Verification). Weekends and public holidays are not counted as banking days for the purpose of this timeframe.
Withdrawals are returned to the same payment method used for the corresponding deposit. If you deposited using a fiat method (bank transfer, card or e-wallet), your withdrawal will be returned via a fiat method. If you deposited using cryptocurrency, your withdrawal will be returned in cryptocurrency. This policy supports our anti-money-laundering obligations and cannot be waived.
Wins exceeding €10,000 in a single transaction are paid in monthly instalments of up to €10,000 per month until the full amount has been disbursed. This instalment policy does not apply to progressive jackpot wins: jackpot prizes are paid out in full, in a single payment, with no delay and no instalment schedule.
Log in to your luckygem account and navigate to the Cashier section. Select "Withdraw", choose your withdrawal method, enter the amount and confirm your request. Requests submitted outside banking hours will be queued and processed on the next available banking day. You may cancel a pending withdrawal request before it has been approved; once approved, cancellations are not possible.
Withdrawals may not be processed whilst an active bonus balance or incomplete wagering requirement exists on your account. You may choose to forfeit an active bonus before requesting a withdrawal; however, any winnings derived from that bonus will be forfeited alongside it. Please review the Bonus Policy on luckygem-cassino.com before taking this step.
luckygem accepts cryptocurrency deposits and withdrawals with a minimum equivalent value of €20 for deposits and €40 for withdrawals. The euro-equivalent value of a cryptocurrency transaction is calculated at the prevailing exchange rate at the time the transaction is initiated. luckygem is not responsible for fluctuations in cryptocurrency value between the time of deposit and the time of withdrawal. All cryptocurrency transactions are subject to the same withdrawal limits, processing times and verification requirements as fiat transactions.
Cryptocurrency deposits and withdrawals are processed on-chain and are subject to network confirmation times, which may vary depending on network congestion. luckygem does not charge network fees; however, fees levied by the relevant blockchain network are outside our control.
Your first withdrawal request will trigger a mandatory Know Your Customer (KYC) verification process. luckygem may also request verification documents at any other time in accordance with its anti-money-laundering obligations or where there is reasonable grounds to do so. Withdrawals will not be processed until verification is satisfactorily completed.
To complete KYC, you will be required to submit the following documents:
luckygem endeavours to complete KYC review promptly upon receipt of all required documents. Where documents are incomplete, illegible or inconsistent, we will contact you via your registered email address to request clarification or additional materials. The two-banking-day withdrawal processing period begins only after KYC has been successfully completed.
In addition to the standard KYC documents, luckygem may at any time request evidence of the source of funds deposited into your account. This may include payslips, tax returns, investment statements or other documentation demonstrating that the funds are from a legitimate origin. Failure to provide satisfactory source-of-funds documentation may result in account restriction and the withholding of withdrawal requests pending further review.
During any active KYC review, luckygem may place a temporary hold on withdrawals. Your account balance remains secure throughout this process. If you have questions about the status of a verification review, please contact us at [email protected] or via 24/7 live chat.
luckygem operates in compliance with applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) standards. All transactions are monitored for suspicious activity. luckygem reserves the right to suspend or close an account, withhold funds and report any suspicious activity to the relevant authorities where there are reasonable grounds to suspect a breach of AML or CTF obligations. Players are prohibited from using luckygem-cassino.com to launder money or to engage in any other illegal financial activity.
Deposits may not be returned to a different payment method than the one used to make them. Depositing funds without the genuine intention of gameplay, or using the casino platform to cycle funds, is strictly prohibited and will be treated as potentially suspicious activity.
luckygem does not charge deposit or withdrawal fees for any supported payment method. Zero conversion fees are applied to transactions made via ING, Rabobank, ABN AMRO, SNS Bank, ASN Bank or N26. All account balances and transactions are denominated in euros. Where a payment is made in a currency other than euros, the applicable exchange rate at the time of the transaction will be applied by your payment provider; any fees charged by your bank or card issuer in connection with currency conversion are outside luckygem's control and are your responsibility.
As part of our commitment to player wellbeing, luckygem offers deposit limit tools that allow you to set daily, weekly or monthly maximum deposit amounts. These tools are available in your account settings. We encourage all players to use them as part of a responsible approach to gambling. Setting limits does not affect the withdrawal limits set out in Section 4.1.
If you are experiencing difficulties managing your gambling, please visit the Responsible Gaming section of luckygem-cassino.com or contact our support team at any time via 24/7 live chat or at [email protected] for information on self-exclusion, cooling-off periods and external support resources.
If your luckygem account remains inactive (no login, deposit or withdrawal) for an extended period, it may be classified as dormant in accordance with our General Terms and Conditions. luckygem will contact you via your registered email address before any dormancy fee or account closure procedure is initiated. Any remaining real-money balance will be handled in accordance with our General Terms and Conditions, a copy of which is available on luckygem-cassino.com.
If you believe a deposit or withdrawal has been processed incorrectly, or if a transaction does not appear in your account history within the expected timeframe, please contact us as soon as possible via 24/7 live chat or at [email protected]. Include your account username, the relevant payment method, the transaction amount and the date of the transaction. luckygem will investigate all reported discrepancies promptly. In the event of a technical error resulting in an incorrect credit to your account, luckygem reserves the right to correct the error and reclaim any funds incorrectly applied, regardless of whether you have already wagered them.
luckygem reserves the right to amend this Payment Policy at any time. Any material changes will be notified to registered players via email or a prominent notice on luckygem-cassino.com. Your continued use of the site following the publication of an amended Payment Policy constitutes acceptance of the revised terms. We recommend that you review this page periodically to remain informed of the current policy.
If you have any questions about this Payment Policy or any aspect of your account finances, please do not hesitate to get in touch:
Our support team is available around the clock and will respond to financial enquiries as a priority.
We use cookies to enhance your experience, analyse website traffic, and display personalised content.
